1. Introduction

At ZahraMart.ae, your satisfaction is our top priority. We take pride in delivering quality products, and we want you to shop with confidence. This policy explains how we handle returns, exchanges, and refunds for purchases made through our website.

2. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • The product is defective, damaged, or not as described.

  • The product is unused, in its original packaging, and includes all tags and accessories.

Please note that certain products, such as personal care items, undergarments, hygiene-related goods, and clearance items, are non-returnable for health and safety reasons.

3. How to Request a Return

To initiate a return or exchange:

  1. Email us at support@zahramart.ae within 7 days of delivery.

  2. Include your order number, a brief description of the issue, and (if applicable) photos of the product.

  3. Our support team will review your request and provide further instructions.

Please ensure the product is packed securely when returning it to prevent any damage during transit.

4. Refunds

Once we receive and inspect the returned item, we’ll notify you about the approval or rejection of your refund.

  • Approved refunds will be processed within 7–10 working days.

  • Refunds will be issued to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be provided as store credit or via bank transfer, depending on your preference.

5. Exchanges

If you prefer an exchange instead of a refund, we’ll be happy to send a replacement for eligible items once your return has been received and verified.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We’ll arrange for a replacement or a full refund at no additional cost.

7. Order Cancellations

Orders can be canceled before dispatch by contacting our support team.
Once an order has been shipped, cancellation is not possible, but you may still request a return after delivery under the terms above.

8. Delivery Fees and Return Shipping

  • Original shipping fees are non-refundable unless the return is due to an error on our part (wrong or defective item).

  • In other cases, the customer may be responsible for return shipping costs.

9. Contact Us

For any questions or assistance regarding returns or refunds, please reach out to our support team:
📧 support@zahramart.ae

We’re always here to help and ensure your shopping experience with ZahraMart.ae is smooth and satisfying.